Membership Criteria

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Aims and Objectives

As a respected trade assocation the Scottish Inbound Tour Operators’ Association expects all of its members to maintain the standards comensurate with the organisation’s reputation and there are no apologies for setting the bar high with criteria for members and partners.

It should be the constant aim of all SIGTOA members to conduct their business in such a way that potential clients and suppliers see a clear advantage in working with SIGTOA members.

The Association is intended to be representative of companies based in Scotland, who provide an incoming golf tour management service to Scotland, and who comply with acceptable minimum membership criteria.  Its aims and objectives are as follows:

  • To develop and uphold an accepted ‘code of conduct’ in the supply of services by its members and thereby assist in improving the credibility of the industry
  • To provide a forum for discussion among its members
  • To have powers to discuss relevant matters with other bodies or suppliers but NOT to negotiate as a buying co-operative
  • To provide specialist support, guidance, and information on golf tourism related issues to Government and or their agencies as requested
  • To provide a representative, as requested, on golf tourism related panels, forums, other Associations
  • To collate statistics as deemed necessary to determine (but not limited to) the value of busines the total membership generates.

Membership Path

To become a full member businesses must first be an Associate Member for at least two years and returned all the necessary statistics required of Associate Membership.

An Associate Member can then, at the later date upgrade to Full Member once the necessary criteria is met and a further £100 fee will be levied at that point.

Should we need to verify any of the above please detail the people we may contact to support this application. By adding details, you confirm your approval for us to discuss your application with them.

Financial Failure Insurance provider: 

Trade Reference 1 – Golf Course:

Trade Reference 2 – Hotel       

Membership Categories

SIGTOA have Full, Associate and International membership categories available at this time and are seeking pro active mebers to help drive the organisation ans Scottish golf tourism forward.Application for membership

Before completing any application we would request that you read all the information below to determine what level of membership you qualify for.  It is important that you understand the requirements of being a member and the code of conduct.

SIGTOA have three levels of membership:

  • Full Member, with a £200 annual fee
  • Associate Member, with a £150 joining fee and £150 annual fee
  • International Member, with a £150 joining fee and £150 annual fee

An Associate Member can, after two years upgrade to Full Member once the necessary criteria are met.  A further joining fee will be levied at that point.

For the purpose of SIGTOA application:

  • INBOUND refers to golfers who arrive to play golf in Scotland as the primary purpose of their visit. They will be international travellers who travel from outside the UK and will be booking a package that includes golf, accommodation and possibly transportation. It will exclude ‘day golfing trips’ of conference groups.
  • SIGTOA members have for many years been submitting annual sales figures and other statistics so that the Association can determine the value of business that the Association brings to Scotland and more specifically how many rounds of golf members book at specific courses. Providing this information is a requirement of membership.  If you don’t feel comfortable proving this information DO NOT apply for membership.
  • From time-to-time Members may be asked to complete anonymously, questionnaires as they relate to specific issues the Association may be dealing with or as asked by outside agencies.

Memberships

Associate Member

If you answer NO to any of the following questions you cannot be considered for Associate Membership

  • Do you fully comply with the Package Travel and Linked Travel Arrangements Regulations 2018?
  • Are you based in Scotland?
  • Have you been trading as an INBOUND OPERATOR for at least two years?
  • Do you handle more than 150 golfing clients per annum into Scotland?
  • Does this represent a minimum 50% of your overall company business?
  • Are you happy to supply sales figures and statistics for the previous season if membership is accepted?
  • Have you read, understood and agreed to comply with the Code of Conduct?

International Member

If you answer NO to any of the following questions you cannot be considered for International Membership

  • Do you comply with all necessary travel laws and regulations in the country where your business is based?
  • Your business is based outside of Scotland
  • Have you been trading as a Tour Operator since before 2018?
  • Do you bring more than 50 golfing clients per annum into Scotland?
  • You agree to provide annual turnover for your inbound golf tours to Scotland including the number of passengers who took part in these tours.
  • You agree to calculate the total CO2 emissions generated by the road travel of vehicles used in your clients’ tours.
  • Have you read, understood and agreed to comply with the Code of Conduct?

SIGTOA – Code of Conduct

The code of conduct, to which all members agree to adhere, is designed to encourage integrity and instil ethical conduct amongst all SIGTOA members.

It should be the constant aim of all SIGTOA members to conduct their business in such a way that potential clients and suppliers see a clear advantage in working with SIGTOA members.

Minimum code of conduct expected of SIGTOA members:

  • Conduct their business and themselves in a manner that will reflect the highest possible standards and credit to the Association
  • Ensure that the product you are selling to clients accurately details what has been booked including but not limited to: golf courses with tee times and hotels with room type
  • Make clients fully aware of suppliers’ specific policies as they relate to check in/out; rules of the clubhouse; handicap restrictions; booking and cancelling a caddy
  • To confirm, per the suppliers’ T&Cs, any provisional reservations or release space back ASAP to allow re-sale by the supplier, and unless an account is subject to disagreement, to pay all supplier accounts in a timely manner in line with any pre-payment or credit terms extended to that member
  • There will be no active or passive solicitation of a competitor’s clients when they are on the ground in Scotland; the solicitiation of clients brings the industry into disrepute and would result in the immediate expulsion from the Association
  • To advertise fairly and truthfully, in line with normal acceptable advertising standards
  • A member must not use the name of the Association in any way to solicit discounted or free services from a supplier or profess to speak on behalf of the Association on a matter which may have commercial consequences for other members without first seeking agreement from the membership
  • Regular attendance at Association meetings.

 

Breach(es) of Code of Conduct

Members will be required to adhere to the agreed code of conduct.  Any complaint of breach(es) of this code should be brought to the attention of the Association, by notifying the Secretary immediately.  Any such complaints will be notified to all members in advance of the first available scheduled meeting, at which stage any complaints will be dealt with.  A decision as to whether or not a breach has taken place, and the form of disciplinary action – ranging from reprimand, suspension of membership for a period of time through to termination of membership – will be decided by the majority of those member companies present.

In addition, any ‘offended’ third party in such an event, such as hotel or golf course, will be notified of the breach, and of any disciplinary action imposed on that member.

Any action taken by the Association against an individual member will not preclude the complainer or any aggrieved party taking legal action, if applicable, against that member. A majority of 2/3rds will be required to approve a termination of membership.

REAL STORIES

From the Fairways

Hear from the travellers who have experienced the Home of Golf through the eyes of our local experts and discovered the true heart of Scottish hospitality.

Our group had been trying to navigate the complexities of a Scottish golf trip for years without success. Booking through a SIGTOA member changed everything. From the moment we landed in Edinburgh to the final putt at Prestwick, the logistics were flawless. It was a masterclass in professional travel planning that allowed us to simply focus on the game.

David Richardson, USA Golfer

We wanted more than just the famous championship courses. Our operator introduced us to rugged links in the Highlands that we would never have discovered on our own. The local insight and personal touch made this feel like a true pilgrimage rather than just a standard holiday. It is clear that SIGTOA members know the heart of Scottish golf better than anyone else.

Alistair Vance, Australia Golfer

Planning a trip from overseas can be daunting, but knowing our operator was a vetted SIGTOA member gave us complete confidence. The financial security and the high ethical standards were evident in every interaction. We felt supported and valued throughout the entire journey: a level of professionalism that is rare to find.

Sarah Jenkins, Canada Golfer

It is heartening to see an association that cares as much about the environment as it does about the heritage of the game. Knowing that our tour contributed to local reforestation efforts through Project 25 added a meaningful layer to our trip. This is clearly the future of golf tourism in Scotland, combining world-class play with genuine responsibility.

Marcus Thorne, United Kingdom Golfer